Privacy Policy

Last Updated: June 19, 2026

Welcome to True Soft. We respect your privacy and are committed to protecting the personal data and communication data you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your details when you visit our website (https://soft.trusof.com) or use our Cloud Telephony, IVR, and WhatsApp Business API solutions.

1. Information We Collect

To run our unified communication platform and manage CRM call route setup, we collect the following voluntarily shared information:

Lead Registration Data: Your name, business email address, phone number, and company name when you request a demonstration callback.
API Payload Logs: Routing parameters, phone numbers dialed, metadata, and timestamps required to process your messaging broadcasts.
Technical Tracking: Device browser details, IP address logs, and traffic flow analysis parameters gathered to secure our application endpoints.

2. How We Use Your Data

We leverage the captured database parameters to perform essential communication routing services:

To call your registered phone numbers for the scheduled demo setups within promised SLAs.
To log lead responses inside a secure database separated entirely from any previous matrimonial or public platforms.
To optimize outbound calling pipelines and routing engine performance.
To deliver automated system status alerts and message broadcast receipt references.

3. Secure Database Storage

Consistent with our commitments, True Soft houses all system registration logs inside a dedicated database schema. We maintain strict separation of repositories and utilize secure access tokens. Under zero circumstances is this customer database merged with other client datasets.

4. Third-Party Disclosures

True Soft does not sell, lease, or trade your lead contacts or message payloads to marketing agencies. Information is only distributed to:

Designated cloud network carriers and direct API routers to execute your messaging tasks.
Compliance and legal entities where demanded by court summons or local telecommunication authorities.

5. Data Rights & Opt-Out

You retain full rights to request correction, deletion, or audit of your registration profiles in our active files. For removal inquiries, please email our privacy desk at [email protected].

6. Support & Contact

If you have questions about this privacy statement, please contact us:

Office Address: Shop No, DS-3B Lajpat Nagar Sahibabad Ghaziabad, Uttar Pradesh 201005 India
Phone Helpline: 9015558820
Support Email: [email protected]